FAQ's
Do You Charge an Hourly Rate?
We do not charge an hourly rate. We charge an estimate fee of $85.00 for the first 10 minutes plus $45.00 for each half hour after. On average, repairs are less than 30 minutes.
What Info Do I Need Before Calling You?
Information Needed When Scheduling a Service Appointment
Before you call us, we ask that you have the following appliance information available, so that we can provide faster service:
• Make
• Model
• Serial Number
• Error Codes
We understand that you may not have this information readily available. No problem! Give us a call 905-309-7412. We can still help you without it.
"Make" What's this?
The make of an appliance is also known as the brand. All appliances are made by a manufacturing company. Some of the common manufacturers are GE, Kenmore, Whirlpool, Viking, Frigidaire, Maytag, and LG.
How can I find it?
You can find the Make on the front of your appliance.
"Model" What's this?
The model of an appliance, also known as the model number, is usually a group of numbers or a combination of numbers and letters that identify the style or a design of the appliance. For example, WM3001HPA is the model number of an LG washing machine. Model numbers may be printed or stamped on an aluminum or white tag on your appliance.
Tips
- A zero (0) may actually be the letter O & a lower-case L may be the number 1
- Kenmore models always have a three-digit prefix (110. or 665.)
How can I find it?
You can find the model number in the User Manual.
The model number is generally located on the front page of the user manual. If there is more than one model number listed, use the model number from the appliance to ensure the correct model number is provided on the appliance .
